FAQs and announcements /Online Shop

Digital ebook Guides: An Overview

Aimee - Lonely Planet Shop September 9, 2010

About ebooks and digital PDF chapters

The basics

What are ebooks?
What's available in ebook format?
What devices can I use them on?
Can I buy a whole book as a single file?
Where do I find them on Lonely Planet?
How to download your files
ePub and Mobi eBooks

Further information

Can I edit the information in the ebooks?
Is the information in the ebooks different to the print editions?
Are there any restrictions or limits to downloading my ebook?
Can I send my ebooks to a few of my mates?
Terms and Conditions for use
Printing out your chapters? Here's a few tips

Troubleshooting tips

Having trouble downloading your files? Click here for helpful tips


What are ebooks? 

In basic terms, ebooks are digital versions of our print guidebooks - they are perfect for inspiration, planning your trip and making decision when on the road. When you purchase a digital guide, Lonely Planet will send a PDF (all devices), an epub file (for Apple, Nook, Kobo) and .mobi file (for Kindle devices).

PDF ebooks and chapters (all devices)
These are the exact pages from our books saved in an electronic Adobe PDF file, and they are viewable with any PDF reader. PDF readers are standard software, and we recommend the free Adobe Reader software and app. Download the latest Adobe Reader for free from Adobe’s official website. For Apple devices we also recommend iBooks – get it here

When you purchase the complete guidebook, you will receive a single file version, plus the complete set of individual chapters for your convenience. Alternatively, you can purchase individual chapters from various guidebooks as required. Please note, as these are PDF files, they do not include the same level of functionality as our ePub versions.

ePub ebooks (for Apple, Nook, Kobo)
These are electronic versions of our books that are optimized for viewing on an ebook reader, a tablet or a smart phone. While Lonely Planet ePubs include additional features that this technology enables, they have the same content and similar styling as our books. You might like to compare the ePub and PDF files, and decide what works for you best. Click here for more information about ePub functionality.

.mobi ebooks (for Kindle devices)
These files are recommended for use on Kindle devices. If you want to get more technical, they contain digital eBooks that have been saved in the Mobipocket binary eBook format.

What's available in ebook format?

ebooks are available for all Regional guides, Multi-country guides, Shoestring guides, Country guides, City guides, Trekking guides, Cycling guides, Walking & Hiking guides, Parks & Wildlife guides and selected phrasebooks. Currently they are not available for Discover guides, Pocket guides, Encounter guides and non-guide products such as pictorials, travel reference and travel literature.

If you click a guidebook that does not give an option to buy an ebook or chapters, this means we do not currently sell this book in digital format. Feel free to let us know that you were after this guide in digital format by using the contact us form.

What devices can I use them on?

That depends on the format - see What are ebooks?

Use them for research on your computer, or take them on the road using your laptop, e-reader, smartphone (iPhone or Android) or tablet  – this includes iPads, Galaxy, Nook, Kobo, Kindle, Sony eReader and more. If you’re not sure, check the specifications on your gadget before purchasing.

In all cases, we recommend that you have the latest software installed for the best experience possible.

Can I buy a whole book as a single file?

Yes you can. Destination guides currently available in digital format will be offered in PDF, ePub and Mobi format for use on your PC, Mac or handheld device. Available formats will be listed on individual product pages, so check this before you make your purchase. Note that upon purchasing a Lonely Planet ebook, you will also receive the individual PDF chapter files as well, allowing you to use the guides in the way that best suits you!


Where do I find them on the Lonely Planet shop?

Just click on the ebooks tab and then search for the guide you are after using the navigation tabs. Otherwise, you can just  search for the guidebook you are interested in and, where available, the digital chapters will be listed with the print edition information. If there is an iPhone or Kindle version available, it will be listed here too. 

If you want more information on a specific chapter that's listed, just click on the title and it will give you a full rundown of what's included. Remember too that there are FREE  preview chapters you can view or download to help you make the right choice.

How to download your files

Once your payment is successfully processed, you will see an order confirmation screen which includes a link to download your purchases straight away. Clicking the link on the desired format once will start the download (for detailed information on downloading any of the available formats, click here).

You will also receive an order confirmation email with a link to your download page (this email will be sent from support@lonelyplanet.com). Can't find your email? Gmail, Yahoo, Hotmail and similar POP email accounts often have an automatic spam filter that hides emails sent from any retail website (not specifically ours). Please check your Spam or Junk folder or even deleted items) as you might find your confirmation emails here. If you have checked these folders and it is still missing, please contact us and we will be happy to help.

We recommend that all ebooks be downloaded within 2 months of purchase. We know technical errors, computer crashes and download limits can make life hard, so we have given you five downloads to each of your purchased chapters just in case something goes wrong. Please note that some ebooks may be up to 100+MB in size, so if you don't have a fast internet connection you might like to fix yourself a cup of tea...

ePub and Mobi ebooks

In order to offer our customers a broader range of digital formats for our guides, we have introduced ePub and Mobi ebooks on our shop. Where available, these will be delivered as part of the ebook suite when you make your purchase. Not sure if the guide you want is available in epub and Mobi version? Check the available formats on the product information page.

Simply buy the ‘ebook’ or ‘Bundle’ version of your chosen guide & (where available) receive :
• Individual PDF chapters
• A single PDF file of the entire book
• One .mobi file for your Kindle
• One ePub file for your iPad, KOBO eReader, Nook, Sony Reader and many more
Download your preferred format, or all of them, to your different devices. All for one price.

To download your ePub or Mobi ebook, click either link once on the download page which will start the download of your ebook. You then can simply connect your device to your computer and transfer the file across to your eReader.

If you want more information on Lonely Planet ebooks you can see our ebook FAQ's here.

Can I edit the information in the ebooks?

Digital Rights Management (DRM) is used to ensure that our copyright laws are respected and that authors and publishers are fairly compensated. For our PDF ebooks, this means our digital guides are all protected, so this means you can't edit, insert, highlight or copy text, or merge the individual PDFs, but you can zoom in and print the files.

But I should be able to highlight text! Unfortunately at this point in time the Adobe program that creates the PDFs does not allow us to separate highlighting out from the other copy/edit functions we need to keep in place. When this changes, we will be updating our files.

You may also find that using some devices or software applications will try to convert our files from PDF to another file type. DRM does not allow this conversion.

You'll find more flexibility with regard to copying text from our ePub files, but you won't be able to edit the files themselves.

Is the information in the ebooks different to the print editions?

Our PDF ebooks present the content exactly as it appears in our print editions. Where our chapters are concerned, it's not uncommon that we reorganise the page sequence in order to create more useful chapter 'products' for you. For example, we may take a section like Day Trips and pair it with the Planning section - the pages aren't consecutive in the books, but together they create a standalone chapter that's better value for money.

Similarly, our ePub and Mobi files contain all the information from the print editions - only the formatting that is optimized to give you the best reading experience possible.

Please note that our PDF ebooks and chapters include all information and maps that appear in the books, but unfortunately you may find that for older editions, some photographs are removed due to copyright restrictions. We are happy to say that for all guidebooks released after September 2010 we have secured full digital distribution rights, so all photographs in these editions will be included. 

Are there any restrictions or limits to downloading my ebook?

Yes and no. All ebooks must be downloaded within 2 months of purchase, and we can't resend download links for out-of-print editions. We know technical errors, computer crashes and download limits can make life hard so we have given you five downloads to each of your purchased ebooks. For example, maybe you downloaded your guide to Marrakesh on your home PC and end up in Marrakesh without it. You've got 5 downloads per ebook, so you can just download it again for free (remember you will have been sent a confirmation email with the download link). All we ask is that you don’t share it around and use it for non-commercial purposes.

We don’t mean to play Big Brother, but each ebook contains a tool (which you will see as a dialog box when you open your file) that allows us to track when and where each ebook is opened and printed. This may just involve your computer sending your IP address to Lonely Planet, but don’t worry, we’re not going to go all cyberspace spy on you, we’re just interested in what’s being downloaded when and where around the world and how our files are being used. Not a fan of sharing? Don’t worry - you can block our access by clicking ‘stop’ on the dialog box.

Can I send my ebooks to a few of my mates? 

No. Aside from the fact that it is not in keeping with Lonely Planet’s ethos, it’s also illegal.

Our ebooks are protected by the same copyright as our books, making the content of them protected by law. Sending the files to family, friends and strangers is against the law, as is posting a link to your blog, Facebook or other social networking page. As we've said, you can download each purchased ebook five times so you can have it on your personal computer or handheld device or your built in microchip (one day it may happen), so you're doing pretty well already, so please don't send it to your Dad, your Gran and your sister-in-law's best mate.

If you love that we offer this kind of thing and enjoy saving a bit of money (and room in your backpack), please support us and don't abuse the system. Lonely Planet owns all rights to its digital content and no part of these products may be copied stored in a retrieval system or transmitted in any form by any means, electronic, mechanical, recording or otherwise (except as permitted here), without the written permission from Lonely Planet.

Terms and Conditions for use

You can download each Lonely Planet ebook purchased by you up to five times. You can only use your Lonely Planet ebook for personal, non-commercial purposes. You may not share any Lonely Planet ebooks purchased by you by forwarding or sending it to someone else, or use it for any commercial purpose.

Lonely Planet owns or licenses all intellectual property rights to and in the Lonely Planet ebooks and chapters, including the content in the Lonely Planet ebooks and Lonely Planet’s trademarks. You may not use Lonely Planet’s intellectual property or trademarks in any way or for any purpose without Lonely Planet’s prior written permission.

Lonely Planet tries to make sure the information in its products is accurate and up to date. However, Lonely Planet can’t make any guarantees. So, if you are relying on information in a Lonely Planet digital chapter, remember you do so at your own risk.

Lonely Planet is not responsible to you or anyone else for any loss, damage, liability, cost or expense suffered in connection with your use of a Lonely Planet digital chapter. Lonely Planet digital chapters are provided ‘as is’ and Lonely Planet makes no warranties or representations about the Lonely Planet digital chapters, or their content. To the maximum extent permitted by law, Lonely Planet disclaims and excludes any implied warranty of title, merchantability or fitness for a particular purpose, and all other warranties or representations of any nature.

Printing out your chapters? Here are a few tips

Sometimes rather than using your device, you may choose to print out just the chapter you need. The settings on our PDF files will allow you to print chapters out at a good and legible resolution. (Make sure your printer paper settings are set to A4 paper, not letter or legal etc).

It’s up to you, but printing ‘booklet style’ is a great way to print out your digital chapters. Our PDF files are set up to print this way but it does depend on the printer you are using so make sure you check before you print. Printers in your remote beach hut may be a little behind those in your five-star hotel!

Backwards words and symbols? It might be that your printer does not recognize our fonts. An easy fix is before printing go into your printer preferences and selecting “print as an image”. If you have any trouble finding this setting, Please contact your printer manufacturer for some assistance.  

Printer stopping half way through the chapter? You may not know this, but each printer has a memory capacity. Often some of our files can cause a memory drain due to the high detail involved in printing the maps on our pages, or it may be that the file is just too large for your printer to print the whole file at once. You can use your printer settings to select the pages that you would like to print. Try printing the document starting from the page after that section, that way the printer won't get stuck there. If you want to print the color section, you could try printing one page at a time using this same method. You can also try saving the PDF to your desktop, and printing from this version, rather than an open downloaded one.


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