FAQs and announcements

Your business (11)

For owners and managers of businesses or services, this is where you’ll find information on getting recommended by Lonely Planet.

 
Sending guidebook feedback to Lonely Planet (9)

Everything and anything about sending guidebook feedback to Lonely Planet

 
Thorn Tree Support (17)

Having trouble? No worries! Scan through our list of common questions. And if you can't find the answer you're after post your question here.

If you're having trouble logging into your account and you've checked all of the FAQs for answers, send an email to: community@lonelyplanet.com

 
Account administration (7)

Can't sign in? Forgotten your password? Have questions about your lonelyplanet.com community account?

 
Online Shop (8)

Answers to questions about ordering, shipping, returns, theme packs, promotional codes, technical problems and more

 
Hotels & hostels (46)

Got a question about your hotel booking? Want to know how to get your property listed in Hotels & hostels? Right this way...

 
Travel Bookings (2)

If you have questions about Lonely Planet Travel Bookings or our providers, check here

 
iPhone and other mobile apps (19)

Check here for Lonely Planet app information, technical fixes and support

 
eBooks (13)

Anything related to Lonely Planet's eBooks

 
Newsletter (2)

The latest and greatest from Lonely Planet’s community of authors, staff and travellers

 
About Lonely Planet (1)

Learn about the origins and history of Lonely Planet