Lonely Planet support
Submit a request
Check your existing requests
FAQs and announcements
Will I be listed by Lonely Planet?
How do I update or correct my business details?
What if the business listings form doesn't recognise my town/suburb?
Sending guidebook feedback to Lonely ...
Why has a previously recommended business been omitted from the latest edition?
I wrote to you about a great business I recommend. Why isn't it listed?
What do you do with my personal details?
Thorn Tree Support
How do I edit my Thorn Tree posts?
Why would I find my account suspended?
How do I subscribe/unsubscribe to a topic?
How do I delete my lonelyplanet.com account?
How do I disconnect my lonelyplanet.com account from Facebook
How do I sign in and/or sign out?
Digital PDF ebook Guides: Downloading
Digital PDF ebook Guides: An Overview
Hotels & hostels
My property is reviewed in your guidebook, why am I not reviewed on your website?
How do I change my property's star rating?
How can I make changes to my property's details on your website?
What is Lonely Planet Travel Bookings?
What if I have a complaint about one of the services?
iPhone and other mobile apps
Why have you rolled back the old version of the master app?
Why don’t my in-app titles appear on my new device?
Do I have to pay for upgrades?
What is an eBook?
What is the difference between Lonely Planet eBooks and Lonely Planet mobile apps?
What are the Digital Guides that are available for sale on lonelyplanet.com shop?
How do I subscribe?
How do I unsubscribe?
About Lonely Planet
Why is Lonely Planet called Lonely Planet?