What if I have a complaint about one of the services?

If you need help or have a complaint about any service you have purchased through Lonely Planet Bookings, it is best to first contact the provider directly.  Their customer services teams are best placed to answer any questions you might have, and can deal with them directly for you.

You can find the contact details for each provider below, or alternatively you should check any confirmation mails you have received following your purchase.

We regularly evaluate our providers and are interested in hearing about your experiences with them. While we take no responsibility for the providers' services, your feedback will assist us in our ongoing assessment of their services.

Current Providers

Hostelworld

Frequently asked questions:

http://www.hostelworld.com/supportcentre.php

 
Full booking conditions:

https://vsecure.bookhostels.com/lonelyplanet.com/hosteltermsandconditions2.php?UserID=lonelyplanet.com&IsSpecial

 
+353 (0) 1 5245800 (local Irish number)

customerservice@bookhostels.com

  

Booking.com

Frequently asked questions:

http://www.booking.com/faq.en-gb.html?dcid=1&lang=en-gb

 
Full booking conditions:

http://www.booking.com/general.en-gb.html?aid=357207;tmpl=docs/terms-and-conditions

 
United Kingdom  020 3564 6725
Australia  1800 058 744
North America  1888 850 3958
International +44 20 3320 2609

customer.service@booking.com

 

Viator

Viator Customer Care:

https://www.viator.com/customerCareHelpShow.jspa?populate=true&code=&entryName=&fromShopCart=false

 
USA toll free (888) 651-9785
Canada toll free (888) 651-9785
UK (0)20 3478 5933
Australia (0)2 8069 5885
Brazil (21) 3958 5513

International +1 (702) 648-5873

 

World Nomads

World Nomads Customer Service:

http://www.worldnomads.com/contactus.aspx?cab_tracking=footer

 

World Expeditions

Contact information all local offices:

http://www.worldexpeditions.com/index.php?section=contact_us

 

 G Adventures

Visit the website:

http://www.gadventures.com/

or find the telephone number for your region or country:

http://www.gadventures.com/contact-us

 

Cartrawler

Visit the website for a customer services representative in your region:

https://www.cartrawler.com/ct/car-rental-customers/contact-us.html

 

Skyscanner

You can read through the help section of Skyscanner here:
https://skyscanner.zendesk.com
 
 
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