I have a complaint about my stay in a property booked with Booking.com on Lonely Planet

As we strive to provide a valuable accommodation recommendation and booking service to our users, we take all complaints about properties listed on our site seriously.

To provide us with feedback, or if you have a complaint about a specific property on our site, you can contact us directly via our feedback form.

Please include the following information:

-       your name

-       the email address in which you made the booking

-       the name of the property

-       the booking number of your booking