If you need help or have a complaint about any service you have purchased through Lonely Planet Bookings, it is best to first contact the provider directly. Their customer services teams are best placed to answer any questions you might have, and can deal with them directly for you.
You can find the contact details for each provider below, or alternatively you should check any confirmation mails you have received following your purchase.
We regularly evaluate our providers and are interested in hearing about your experiences with them. While we take no responsibility for the providers' services, your feedback will assist us in our ongoing assessment of their services.
Current Providers
Hostelworld
http://www.hostelworld.com/supportcentre.php
customerservice@bookhostels.com
Booking.com
http://www.booking.com/faq.en-gb.html?dcid=1&lang=en-gb
http://www.booking.com/general.en-gb.html?aid=357207;tmpl=docs/terms-and-conditions
Viator
- (888) 680-1640 - From within the United States and Canada
- (702) 749-5656 - International locations
World Nomads
http://www.worldnomads.com/contactus.aspx?cab_tracking=footer
World Expeditions
http://www.worldexpeditions.com/index.php?section=contact_us
G Adventures
http://www.gadventures.com/contact-us
Cartrawler
https://www.cartrawler.com/ct/car-rental-customers/contact-us.html