Lonely Planet support
Help and Support
Online Shop Orders
- Online Shop Terms & Conditions / Privacy policy
- Ordering & Payment
- Delivery information
- Digital ebook Guides: An Overview
- Digital ebook Guides: Downloading
- Special offers & promotions
Travel Bookings
- How do I book a tour?
- What if I have a complaint about one of the services?
- What is Lonely Planet Travel Bookings?
- How do I make a booking?
- Who are your booking providers?
- Can you resend the confirmation email for my booking with Booking.com
eBooks
- What is an eBook?
- What is the difference between Lonely Planet eBooks and Lonely Planet mobile apps?
- What are the Digital Guides that are available for sale on lonelyplanet.com shop?
- What advantages do eBooks have over traditional print books?
- What features do Lonely Planet eBooks include?
- How do the maps work within Lonely Planet eBooks?
Work With Lonely Planet
- How can I work with/for Lonely Planet?
- How do I become a Lonely Planet Writer?
- Do You Offer Work Experience/Internships?
- Can I Write a Website Article For Lonely Planet?
- Can I Contribute to Lonely Planet's Social Media?
- What is Pathfinders?
Lonely Planet Profiles
- What are Lonely Planet Profiles?
- How do I create a Lonely Planet account/profile?
- How do I sign in and/or sign out of Lonely Planet?
- What if I’m having issues with my profile or I can’t sign-in?
- I've forgotten my password
- How do I add, change, or remove a profile picture?
Lonely Planet Community - Thorn Tree
- What is Thorn Tree, anyway?
- What's new with Search?
- How does the Explore section work?
- How do I post on Thorn Tree?
- Is my post appropriate for Thorn Tree?
- How do I edit my Thorn Tree posts?
Mobile Apps
- Trips App Support
- Guides App Support
- What happened to the 'Amazing World Atlas' app?
- What happened to the TouristEye app?
- What happened to the 'Fast Talk' app?
- What happened to the 'Make My Day' app?
Lonely Planet Magazines
Lonely Planet's Newsletter
My Lonely Planet Sticker
- How do I report wrong information about my business on your site?
- What is a ‘Featured by’ Lonely Planet sticker?
- Why was my business chosen to receive a 'Featured by' sticker?
- Why hasn’t my business received a Lonely Planet sticker?
- Why am I featured on the Lonely Planet website but not in the guidebooks?
- Can I display the digital version of the 'Featured by' sticker elsewhere?
Lonely Planet's Best in the US 2018
Lonely Planet's Best in Asia 2017
Lonely Planet's Best In Travel 2019
Feedback
Sending Feedback to Lonely Planet
- How do I send Lonely Planet guidebook feedback?
- What happens to my feedback once I send it to Lonely Planet?
- Will Lonely Planet publish my feedback in the next edition/on the website?
- When will my feedback be sent to Lonely Planet writers?
- What does Lonely Planet do with my personal details?
- Will you use my name in any Lonely Planet books?
Your Business
Your Business - Lonely Planet listings
- How do I get listed on the Lonely Planet website or in the guidebooks?
- What are the criteria to be listed by Lonely Planet?
- Do I need to pay to be listed by Lonely Planet?
- How do I update or correct my business/attraction details?
- I’ve been listed by Lonely Planet previously but now my review's been removed?
- Will I be listed by Lonely Planet?