For the full terms and conditions that apply to your purchases from the Lonely Planet Shop, please click here.
Defective, damaged, wrong products
If your purchase is in any way defective, damaged, or the wrong book was sent, please contact us as soon as possible with your proof of purchase, and we will arrange for a replacement product or refund where necessary. For partial returns, refund amounts will be calculated against any discounts claimed at the time of ordering (e.g. 3 for 2, % off, free postage offers etc).
Digital guidebook and bundle purchases
In the Lonely Planet Online Shop we go to every effort to provide information about our ebooks for you to review before you make your purchase - this includes file size specifications, chapter descriptions and preview PDFs for each product. It's your responsibility to make sure that you are buying the right content, and if you are unsure we recommend that you contact us with any questions you may have before you proceed.
Once you have downloaded digital content it is considered delivered - just like a book arriving in your letterbox - and therefore the policies detailed above will also apply.
The terms around our specially priced Book + ebook bundles are as above, and once the digital content has been delivered, any cancellation of the print component will be minus the full digital price. In other words, if you order the bundle then decide you don't want the book, you will be charged the regular RRP of the digital guide and refunded any difference.
If you have received a digital content link but not downloaded it, and you are seeking an exchange/refund, please contact us and we will review it on a case by case basis.
When you buy an ebook, you are buying that edition only and are not entitled to digital copies of subsequent editions when they are released. If you want the more recent edition, you will need to buy that separately.
When buying ebooks, it's important to be aware of a few things:
Content changes from edition to edition, so use the previews to determine if you are making the right choice.
Download and save your files before you hit the road, because you can't count on getting a good internet connection wherever you go!
For further information on our Returns Policy, please refer to the Lonely Planet Terms and Conditions policy.