How long will it take
How much will it cost?
My order has not arrived yet!
I can't find my order confirmation email!
FedEx: Brokerage fees and Service Areas
Deliveries to Latin America, the Caribbean or Canada
Other International Sales Taxes
For the full terms and conditions that apply to your purchases from the Lonely Planet Shop, please click here.
How long will it take?
View delivery times and carrier information here. Lonely Planet offers delivery options in most regions. Schedules are based on delivery times to capital cities - please allow extra time for delivery to regional & remote areas. Delivery times are based on the date of dispatch - not the time of ordering. Mail parcels are generally dispatched within 1-2 business days, though it can be an additional 5-7 days during busy sale periods.
How much will it cost?
We have three main hubs spread across the globe - Melbourne (Australia), Grantham (UK) and Lebanon (Indiana, USA). Shipping charges vary slightly from each and are based on weight and distance, which we think is fair. Before confirming your transaction just check to make sure you are happy to pay these costs.
We currently offer some shipping discounts on standard mail options in the following regions:
Australia: As of June 2018, standard shipping is now tracked via Australia Post's eParcel service, and costs $3.95 for deliveries anywhere in Australia! Free shipping when you spend over $60.
UK & Europe: Free shipping when you spend over £25/€35
USA: Free UPS Ground shipping when you spend over $40 (Alaska, Hawaii, PO Box & Military addresses not included)
Canada: Free shipping when you spend over $50
At this time, free shipping offers are not available on deliveries to the Middle East, Africa, Caribbean, Asia & the Pacific, New Zealand, Central and South American deliveries as well as first class mail deliveries shipped to the Americas or the Armed Forces.
Shipping offer cannot be used with other deals/promotions.
My order has not arrived yet!
We post all deliveries to the address you provide us with, so check your order dispatch email to ensure that the address is the right one. If you have paid by PayPal, check your PayPal delivery address is correct. Where the address you have provided is not 100% correct, we will need to wait for the parcel to be returned if we are to provide any kind of redelivery/refund, but we will be happy to help you place a new order if you need the books earlier.
If the order is not returned to us, you will not be eligible for a refund or re-delivery. Lonely Planet accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers.
Returned parcels. If your package has been returned to Lonely Planet, we'll get in touch straight away. If the address you provided is correct, we’ll send it out via standard post at no charge to you. If the address provided is incorrect, you may have to pay an additional postage charge. In both cases, if you decide to upgrade to express postage (where available), you will need to pay a little extra to do so.
eBook orders. Remember, ebook and chapter orders are sent electronically only, and we do not send out a printed version of your purchases. Haven't downloaded them yet? Refer back to your Lonely Planet order confirmation email and click on the download button. If your order was placed before 2017, you we need to contact us as we have moved into a new shop platform.
In the event your order has not been delivered within a reasonable time frame of 30 days (per above), please contact us and we will address the situation immediately. Please understand that it is in good faith that we put your order in the hands of our preferred carriers, but in a very small percentage of cases parcels go missing or are unexpectedly delayed. We can't prevent this, but we can discuss ways to meet your immediate needs. We must allow a fair and reasonable amount of time for the goods to be delivered before the parcel is determined as lost (this will vary depending on the carrier and the destination), and we will place a replacement order or issue a refund as the situation demands. We ask for your co-operation in these rare cases.
I can't find my order confirmation email!
Check your Spam, Junk or Promotions folder (or even the deleted items folder) as you are likely to find your confirmation emails in one of these folders.
This is a common query that we receive from customers who have Gmail, Yahoo, Hotmail and similar POP email accounts. Why? Because these email accounts often have an automatic spam filter that hides emails sent from any retail website.
If you have checked these folders and it is still missing, please contact us and we will be happy to help.