Help & Support
Get help with signing in/registering on our website, online shop orders, travel bookings and more.
Online Shop Orders
- Important Brexit Information
- How can I contact Lonely Planet?
- I'm looking for a specific guidebook.
- Membership: An Overview
- Online Shop Terms & Conditions / Privacy policy
- Ordering & Payment
eBooks
- What is an eBook?
- What is the difference between Lonely Planet eBooks and Lonely Planet mobile apps?
- What are the Digital Guides that are available for sale on lonelyplanet.com shop?
- What advantages do eBooks have over traditional print books?
- What features do Lonely Planet eBooks include?
- How do the maps work within Lonely Planet eBooks?
Travel Bookings
- What Are Lonely Planet Experiences?
- How do I book a tour?
- What if I have a complaint about one of the services?
- What is Lonely Planet Travel Bookings?
- How do I make a booking?
- Who are your booking providers?
Work With Lonely Planet
Lonely Planet Profiles
- What are Lonely Planet Profiles?
- How do I create a Lonely Planet account/profile?
- How do I sign in and/or sign out of Lonely Planet?
- What if I’m having issues with my profile or I can’t sign-in?
- I've forgotten my password
- How do I add, change, or remove a profile picture?
Lonely Planet Community - Thorn Tree
- Thorn Tree news - taking a moment to pause
- What is Thorn Tree, anyway?
- What's new with Search?
- How does the Explore section work?
- How do I post on Thorn Tree?
- Is my post appropriate for Thorn Tree?
Guides app
See all 12 articlesTrips app
See all 7 articlesLonely Planet's Mobile Apps
Lonely Planet TV
- What devices can I Chromecast from?
- Why does video playback stall or not play smoothly?
- I can’t stream any of the content, what’s going on?
- Can I watch content on my Android Device?
- Can I watch content on my iPhone/iPad?
- What are the requirements for Mac computers?
Lonely Planet's Newsletter
Lonely Planet Magazines
My Lonely Planet Sticker
- How do I report wrong information about my business/attraction on your site?
- What is a ‘Featured by’ Lonely Planet sticker?
- Why was my business chosen to receive a 'Featured by' sticker?
- Why hasn’t my business received a Lonely Planet sticker?
- Why am I featured on the Lonely Planet website but not in the guidebooks?
- Can I display the digital version of the 'Featured by' sticker elsewhere?