I purchased a membership, but can’t access premium content. What should I do?
First, make sure you’re signed into the Lonely Planet account associated with your purchase and that you’re using the latest version of the app.
If your membership still isn’t showing, tap Restore on the membership purchase screen or in Manage Membership, using the same Apple ID or Google account you used to purchase.
If you’re still having trouble, please contact us at appsupport@lonelyplanet.com, and we’ll help investigate.
Where can I see my membership status?
You can view your current access and membership details from your profile in the Lonely Planet app. Depending on your access, you’ll be able to see your Lonely Planet membership or Trip Pass details, manage your subscription, explore your member benefits, or find options to upgrade.
I have another question about my membership. How can I get help?
We’re happy to help. Contact us at appsupport@lonelyplanet.com with details about what you’re experiencing so our team can take a closer look.